Pocono Family YMCA

 

Payment Options
We offer four methods of payment:

• Annual Payment: Your membership will run for one year at which time you can renew.  Using this option, your membership must be paid for in one payment, including any joiner's fee due.
• Bank Draft Payment: Membership dues are automatically transferred from the member's checking account to the Y's checking account on a monthly basis.  Members using the monthly bank draft payment option may cancel their membership at any time with 30 days written notice.  Once a membership is cancelled, the YMCA ID cards must be returned to the member service desk.  The individual must pay the joiner's fee upon reapplying for Y membership.
• Monthly Credit  Card Payment: Membership dues are automatically transferred from the member's credit card to the Y's checking account on a monthly basis.  The first payment includes any joiner's fees due and one month's payment.  There is a 7.5% administrative fee associated with this option.  Members using the monthly credit card payment option may cancel their membership at any time with 30 days written notice.  Once membership has been cancelled, the YMCA ID cards must be returned to the member service desk.  The individual must pay the joiner's fee upon reapplying for Y membership.
• 90 Day Annual Payment Plan: An annual membership may be paid off in 4 consecutive monthly payments.  The first payment includes any joiner's fees due and 1/4 of the membership fee. There is a 5% administrative fee associated with this option.

• Registration forms are available at the member services desk in Stroudsburg.
• Registration may be accomplished in person, by fax using a credit card, by telephone using a credit card, or by mail using either a check or credit card. Registrations received by mail or fax prior to registration openings will be held until opening day. Registrations received by mail or fax after mail-in registration deadlines will be returned without action.

Program Registration Procedures

Cell Phone Policy

Other than emergencies, all cell phone usage is limited to the lobby area.

Some cell phones have the capacity to take pictures.  To protect the members and guests from unauthorized photos, the YMCA has developed the policy of limiting the use of cell phones to the front lobby.  Use of cell phones throughout the rest of the facility is prohibited except for emergencies.

NO PHONES WILL BE USED IN THE LOCKER ROOMS OR POOL!

Anyone caught taking inappropriate pictures of another person without their permission and knowledge will be prosecuted to the full extent of the law by the YMCA and may lead to termination of their membership.

Child Watch

Child Watch is a babysitting service provided as an added benefit while members are in the building doing their exercise programs. This service is not to be confused with ChildCare.

$1.00 per visit (not per child) for Members

$2.00 per visit for non-members

Babysitting hours

• Monday through Thursday 8:45 a.m. – 2:00 p.m.
• & 4:00 p.m. - 8:00 p.m.
• Friday 8:45 a.m. – 2:00 p.m.
• Saturday 9:00 a.m. – 2:00 p.m.
• Sunday - Closed

Additional benefits include:

• Free Fitness Classes
• Babysitting -  $1.00 per visit for Members; $2.00 per visit for Non-Members (Per visit, not per child)
• Free Water Fitness Classes
• Member only Specials
• Fitness Evaluation
• First Aid Classes
• CPR classes
• Reduced Program Fees
• Sauna (age 16 & older)
• Adult Recreational Volleyball
• Open Gym (as scheduled)
• Adult Recreational Basketball
• Advance Registration
• Teen Strength Training
• Heated Pool
• Open Swim (as scheduled)
• Lap Swim (as scheduled)
• Hot Tub (age 16 & up)
• Olympic Weights*
• Rowing Machine*
• Treadmills*
• Cybex*
• Steppers*
• AWAY Program**
• Exercise Bikes*
• Ellipticals*

*Must be at least 16 years of age to use this equipment. 12 – 15 year olds may use the equipment after successfully completing the Teen Strength Training Program.

**AWAY Program (Always Welcome At a YMCA) – If you’re traveling, you can use your membership at over 2,000 YMCA’s across the country. Check the Member Service Desk for participating YMCA’s. If you are visiting us, please be advised that there is a $3.00 daily fee for our AWAY guests.

Joiner's Fee
This fee is paid only once assuming the membership does not lapse. If the membership lapses more than one month, a new Joiner's Fee may be required.

Prepaid Program Cards
Our prepaid program 5 or 10 visits cards may be purchased at the Member Service Desk for use at the Stroudsburg facility. Cards are available for Youth, Adults, and Seniors. Youth cards are $20.00 and $40.00. Adults are $36.00 and $72.00. Seniors are $28.00 and $56.00. These cards make great gifts!

West End Student (Youth)
These membership categories afford the holder member pricing on programs held in the West End.  It does not afford the holder member prices or advance registration privileges for programs at the Stroudsburg facility. Member may use Stroudsburg facility for a fee of $3.00 a visit.

Refund Policy and Changes to Membership
After 10 days, memberships are non-refundable and non transferable. All requests for alterations in memberships must be made in writing. Forms are available at the Member Services Desk.

Program Refund Policy

1. Payment for programs is required at time of registration in order to secure your enrollment.  The YMCA reserves the right to cancel, reschedule or combine classes that do not have sufficient enrollment.  In the event of a cancelled class for lack of enrollment, a full refund or credit will be issued.

2. Refund Policy - all requests for refunds must be submitted in writing:

One month before the start of the program: 90% cash / 100% credit

Two weeks before the start of the program:  75% cash / 100 % credit

One week before the start of the program:  60% cash / 80% credit

After the start of the program: 50% cash / 75% credit

No credits will be issued for individual classes missed unless a note from a doctor is presented.

Make-ups for missed classes will be at the discretion of the program director.

There are no credits for individual classes cancelled due to weather.

Cancelled classes will be rescheduled/made-up when possible and appropriate.

The YMCA reserves the right to cancel, reschedule, or combine classes that do not have sufficient enrollment. In the event of a cancelled class for lack of enrollment, a full refund or credit is issued.

A prorated credit will be given if participation ceases due to medical reasons. A note from the doctor will enable one to receive credit.

Returned Check Fees - There will be a $30.00 service fee on all returned checks and bankdrafts.

Late Fees
We expect our members to pay on time. It is a sign of respect for the needs of the Association. When situations arise, as we know they will, that make it impossible for you to meet your financial obligations on time all we ask is that you call us. When you fail to pay on time and fail to call us, late fees will be assessed. Late fees are set by programs and can be found in individual program policies. Once late fees are assessed they become part of your financial obligation to the YMCA. In cases where members are unresponsive, the YMCA will utilize the services of a collection agency.

Financial Assistance
At the YMCA, we serve everyone in our community, regardless of individual economic circumstances. Please ask for a financial scholarship application at the Member Services Desk. The process is completely confidential. Some limitations apply to the amount of scholarship we are able to provide in programs. Certain minimums are applied to program scholarship awards. Those receiving financial assistance are expected to utilize the assistance and to keep track of programs and classes in which they participate.  Failure to utilize the award or track participation will result in revocation or nonrenewal of the award.

Valuables
The YMCA is not responsible for valuables left in the locker rooms or any “Y” facility. Do not bring valuables to the YMCA. Members must bring their own locks. The Pocono Family YMCA reserves the right to inspect any and all bags entering or leaving our facilities or remote programming locations.

YMCA Facility Closed
The facility will be closed Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

AED (Automatic External Defibrillator)
We would like to acknowledge and thank the Moyer Family for their generous donation of our AED (automatic external defibrillator) from their foundation.

Weather Cancellations
All weather cancellations and building closings due to inclement weather conditions will be broadcast on WVPO 840AM, WSBG 93.5FM and TV Channel 16.

If there is a school delay in the Stroudsburg Area School District, YMCA classes that are scheduled prior to 9:00 a.m. will be cancelled. On these days, the Child Watch program will open at 9:00 a.m.

If school is cancelled, all programs and classes before 10:00 a.m. will be cancelled as well. Classes and Child Watch after 10:00 a.m. will run at the discretion of the Program Directors. Listen to the above radio and TV stations for updates on evening classes.

Parking
Our parking lot is small and crowded and there is little that we can do about that in the near term. We can, however, try to limit who uses our lot. We have a parking pass system to ensure that our members’ parking privileges are protected. Members get an annual window sticker. Program participants get temporary passes good for the duration of the program. The issuance of our parking sticker is not a guarantee of a parking space. The lot is on a first come first served basis. When the lot is full members and guests are on their own to park according to the Borough of Stroudsburg regulations. Do not park on other private property. Do not park in the Ann Street Outlet Complex or in the Dunkin Donuts parking lot. Persons found parking in our lot without proper YMCA sticker will be towed at the owner’s expense.

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