Program Policies

COVID-19 response from the Pocono Family YMCA

The Pocono Family YMCA is currently closed due to the Governor's orders. We will be reopening childcare & Summer Care on June 8th. Please sign up in advance to reserve your spots. Space is limited. Our programs and childcare may take look a little different as we return but we will get through this season together. Please check for more updates soon.

Stay Safe!

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We stand in solidarity with the #BlackLivesMatter movement. We are saddened by the injustices that people face over and over again in the US.

Black lives matter because they are human lives. And, in recognition of the tremendous and unfair struggles they face, we must all be a part of the solution to change this unfortunate reality of inequality.

The Y’s core values of caring, honesty, respect, and responsibility are the elements that guide us in these challenging times, as always. We must remain optimistic. We must be honest about this crisis and be willing to take positive steps forward.

Registration Policy

Registration Policy:

Payment for programs is required at time of registration in order to secure your enrollment.

Most classes run for 8 weeks. Many of our programs require a minimum number of participants; we ask that you register at least one week before the start of a program to ensure minimum enrollment is reached. Youth sports programs run for 8 weeks and registration deadlines will be posted.

The YMCA reserves the right to cancel, reschedule, or combine classes that do not have sufficient enrollment. In the event of a canceled class for lack of enrollment, a full refund or credit will be issued.

Program Refund Policy

Program Refund Policy:

All withdrawal requests must be submitted in writing for a refund or credit to be issued. All cancellations will be effective on the date of the written request.

Up to one week before the start of the program - 100%
After the start of the program - a prorated YMCA credit* based on the number of classes missed
After the program has ended - No refunds or credits

Other Notes:

No credits will be issued for individual classes missed for personal reasons.
Makeups will be at the discretion of the program director.
If the participant withdraws early from a program due to medical reasons, a prorated YMCA credit* may be issued if accompanied by a doctor's excuse.

* YMCA credits will expire after one year.